MSP Document Processing Clerk Level 2 - TA

PBC Solutions is looking for a MSP Document Processing Clerk Level 2 on a Temporary Assignment (TA) for a period of up to 6 months!

Position Summary:

The position processes complex residency, enrolment, and account maintenance applications and documents for the Medical Services Plan (MSP). Reviews and verifies information, updates MSP systems, and makes decisions based on established policies and procedures. May contact beneficiaries by phone to obtain or provide information. 

This position is designated as a Grid level 11, with an hourly range of of $30.43 - $34.57.

Key Accountabilities: 

• Review and process complex residency, enrolment, and account maintenance applications and supporting documents.
• Verify information using available systems, records, and resources.
• Approve, update, or send correspondence for rejected applications based on policies and procedures.
• Update enrolment and account information in MSP systems.
• Investigate and resolve complex applications escalated from MSP Document Processing Clerk Level 1 and other departments
• Participates in additional projects and initiatives as assigned.
• Provides intermittent peer to peer mentorship/training as required.
• Performs other related duties as assigned.

Required Education and Experience:

• High school diploma or GED equivalent; may be subject to standardized testing.
• Two years’ experience in a data entry, records processing, or administrative environment.
• Experience reviewing, analyzing, and processing information with a high-level of accuracy and attention to detail.
• An equivalent combination of education and experience may be considered.

Preferred Qualifications:

• Experience working with Medical Services Plan policies and procedures.
• One year of experience as an MSP Document Processing Clerk Level 1
• Developed understanding of privacy and security related to personal information.

Knowledge, Skills, and Abilities:

• Proficiency in Microsoft Office and other computer applications in a Windows environment 
• Ability to effectively communicate both verbal and written
• Ability to interpret and apply policies and procedures
• Knowledge of principles related to privacy and security of personal information
• Ability to operate standard office equipment 

Behavioural Competencies:

• Collaborative: Works well with others both on the team and cross-functionally to achieve individual, team, department, or organizational goals. Values diverse input and working with others as a way to achieve the best output possible.
• Communicative:  Genuinely and intentionally communicates. Relays key messages effectively, targeted to specific audiences. Identifies others' communication styles and perspectives, adjusting language and approach accordingly. Employs active listening to understand, rather than reply. Asks for, integrates, and values feedback from team, peers, and leaders.
• Customer Focus:  Takes time to analyze and understand the needs of both internal and external customers. Asks for feedback and incorporates into products and services. Ensures the customer experience is a key requirement in the design and development of all products and services.
• Emotionally Intelligent:  Demonstrates self-awareness in identifying their emotions, understanding triggers, and choosing their behavior. Recognizes when their own biases may be impacting their decisions. Seeks to understand and empathize with others’ emotions, needs, and perspectives to guide their interactions.
• Decision Making and Problem Solving: Simplifies complex problems by using critical thinking to evaluate problems, gathering information, incorporating multiple perspectives, understanding causes, and identifying best-possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. Adopts an audience-centric approach, understanding the needs of the audience and incorporating them, as appropriate, into the decision.

What's in it for you?

We offer a robust health & dental benefits plan, with flexible options that will meet you and your family's needs. We also offer a Defined Benefit Pension Plan (PSPP), for all eligible employees, as well as various generous paid leaves. 

We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender or gender identity, sexual orientation, religion, ability, education level, parental status, or socioeconomic status. 
 
PBC Solutions is an equal opportunity employer and welcomes applications from all qualified candidates.  

To request an accommodation in completing this application, pre-employment testing, interviewing or otherwise participating in the employee selection process, please direct your inquiries to hr@pbcsolutions.ca 

Does this opportunity resonate with you?   
Are you seeking a work environment that will challenge you, provide stretch opportunities, and support your success and growth? Then you've found your ideal work environment - Apply today please! We'd love to talk with you to explore this opportunity further with you. 

Please note, if selected for this opportunity, you will be required to undergo a background check in accordance with PBC Solutions policies. 

We sincerely thank all candidates for their interest, however only those selected to continue in the recruitment process will be contacted. 
 
Please apply by August 5, 2026 by 4:00 PM PST. An eligibility list may be established for this position for a period of up to 6-months.