Apply to MSP Document Processing Clerk Level 2 - TA

PBC Solutions is looking for a MSP Document Processing Clerk Level 2 on a Temporary Assignment (TA) for a period of up to 6 months!

Position Summary:

The position processes complex residency, enrolment, and account maintenance applications and documents for the Medical Services Plan (MSP). Reviews and verifies information, updates MSP systems, and makes decisions based on established policies and procedures. May contact beneficiaries by phone to obtain or provide information.

This position is designated as a Grid level 11, with an hourly range of of $30.43 - $34.57.

Key Accountabilities:

Review and process complex residency, enrolment, and account maintenance applications and supporting documents.
Verify information using available systems, records, and resources.
Approve, update, or send correspondence for rejected applications based on policies and procedures.
Update enrolment and account information in MSP systems.
Investigate and resolve complex applications escalated from MSP Document Processing Clerk Level 1 and other departments
Participates in additional projects and initiatives as assigned.
Provides intermittent peer to peer mentorship/training as required.
Performs other related duties as assigned.

Required Education and Experience:

High school diploma or GED equivalent; may be subject to standardized testing.
Two years’ experience in a data entry, records processing, or administrative environment.
Experience reviewing, analyzing, and processing information with a high-level of accuracy and attention to detail.
An equivalent combination of education and experience may be considered.

Preferred Qualifications:

Experience working with Medical Services Plan policies and procedures.
One year of experience as an MSP Document Processing Clerk Level 1
Developed understanding of privacy and security related to personal information.

Knowledge, Skills, and Abilities:

Proficiency in Microsoft Office and other computer applications in a Windows environment
Ability to effectively communicate both verbal and written
Ability to interpret and apply policies and procedures
Knowledge of principles related to privacy and security of personal information
Ability to operate standard office equipment

Behavioural Competencies:

Collaborative: Works well with others both on the team and cross-functionally to achieve individual, team, department, or organizational goals. Values diverse input and working with others as a way to achieve the best output possible.
Communicative: Genuinely and intentionally communicates. Relays key messages effectively, targeted to specific audiences. Identifies others' communication styles and perspectives, adjusting language and approach accordingly. Employs active listening to understand, rather than reply. Asks for, integrates, and values feedback from team, peers, and leaders.
Customer Focus: Takes time to analyze and understand the needs of both internal and external customers. Asks for feedback and incorporates into products and services. Ensures the customer experience is a key requirement in the design and development of all products and services.
Emotionally Intelligent: Demonstrates self-awareness in identifying their emotions, understanding triggers, and choosing their behavior. Recognizes when their own biases may be impacting their decisions. Seeks to understand and empathize with others’ emotions, needs, and perspectives to guide their interactions.
Decision Making and Problem Solving: Simplifies complex problems by using critical thinking to evaluate problems, gathering information, incorporating multiple perspectives, understanding causes, and identifying best-possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. Adopts an audience-centric approach, understanding the needs of the audience and incorporating them, as appropriate, into the decision.

What's in it for you?

We offer a robust health & dental benefits plan, with flexible options that will meet you and your family's needs. We also offer a Defined Benefit Pension Plan (PSPP), for all eligible employees, as well as various generous paid leaves.

We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender or gender identity, sexual orientation, religion, ability, education level, parental status, or socioeconomic status.

PBC Solutions is an equal opportunity employer and welcomes applications from all qualified candidates.

To request an accommodation in completing this application, pre-employment testing, interviewing or otherwise participating in the employee selection process, please direct your inquiries to hr@pbcsolutions.ca

Does this opportunity resonate with you?
Are you seeking a work environment that will challenge you, provide stretch opportunities, and support your success and growth? Then you've found your ideal work environment - Apply today please! We'd love to talk with you to explore this opportunity further with you.

Please note, if selected for this opportunity, you will be required to undergo a background check in accordance with PBC Solutions policies.

We sincerely thank all candidates for their interest, however only those selected to continue in the recruitment process will be contacted.

Please apply by August 5, 2026 by 4:00 PM PST. An eligibility list may be established for this position for a period of up to 6-months.

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Are you currently an employee of PBC Solutions? If yes, please enter your PBCS email. If no, input N/A. *

IMPORTANT: Complete all prescreening questions. Your responses are a key part of screening & will be used by the hiring manager to assess how you meet the position's required qualifications. *

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Applicants are required to complete all prescreening questions as part of their application. Your responses are a key part of the screening process and are used by the hiring manager to assess how you meet the required education, experience, knowledge, skills, and abilities for the position.

IMPORTANT: Provide complete, specific responses to each question. Responses of approximately 100-250 words are generally sufficient. Whenever possible, include relevant examples demonstrating how you meet the stated requirements. *

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IMPORTANT: Do not assume information contained elsewhere in your resume or application will be considered instead of your prescreening responses. Applications that do not clearly demonstrate required qualifications through these responses may not proceed. *

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This is a hybrid role. Our office location is located in Saanichton, BC and all employees are expected to have a regular presence at the office. Please confirm you are able to meet this expectation. *

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Please describe how your education has prepared you for this position. Include the school or institution attended, the credential obtained, and when it was completed. *

Describe how you have gained at least two years of experience in a data entry, records processing, or administrative environment. Include where and when you obtained this experience, the length of time in each role, and the specific duties you performed. *

Describe how you gained experience reviewing, analyzing, and processing information. Include where and when you gained this experience, the types of information you worked with, and how you ensured accuracy and attention to detail. *

Describe how you have gained experience working with Medical Services Plan (MSP) policies and procedures. Include where and when you acquired this experience, the duration of your experience, and the specific duties you performed. *

Preferred Qualification

Describe any experience you have as an MSP Document Processing Clerk Level 1 or in a similar role. Include where & when you held this position, the length of time in the role, and the responsibilities that demonstrate your knowledge & skills. *

Preferred Qualification

Describe how you have applied privacy, confidentiality, and information security principles in your work. Include where and when you gained this experience, the types of personal information you handled, the measures you took to protect it, & the outcome *

Preferred Qualification

OPTIONAL: A equivalent combination of education and experience may be considered, explain how your combination of education and experience meets the requirements to perform this position successfully. Input N/A if not applicable. *