PBC Solutions is looking for a Regular Full-Time Information Support & Prosthetics & Orthotics Coordinator!

Position Summary:
This position reviews, researches, and responds to a variety of enquiries from the public and providers and is responsible for assessing and processing pharmacy registrations, provision access, payments, enrolment agreements, and prosthetic and orthotic pre-authorization requests. The Coordinator is also accountable for maintaining PharmaCare and PharmaNet master filles. The Coordinator works closely with the Ministry of Health.

This position is designated as a Grid level 16, with an hourly range of $35.15 - $40.60.

Key Accountabilities: 

• Responds to enquiries including pharmacy registrations, payments, banking information, agreements, drug benefit and pricing information, pharmacy software, prosthetic and orthotic related issues.
• Reviews and processes pharmacy registrations, payments, agreements by:
  • Validating documentation/information from providers and accepting/rejecting requests accordingly.
  • Monitoring and maintaining PharmaCare Enrolment Agreements, Methadone and Plan B Agreements.
  • Calculating and processing payments for Long Term Care (LTC) per diem invoices; 
  • Creating patient eligibility authorizations for Cystic Fibrosis and Practitioner Special Authorities.
  • Corresponding with public/providers to explain policy decisions and to seek or provide information.
  • Resolving adjudication anomalies related to external authorizations and benefit groups.
• Maintains PharmaCare and PharmaNet master files by:
  • Updating patient registration, drug pricing and related information.
  • Initiating and tracking all connection/disconnection/moves/closure service requests to PharmaNet.
  • Registering pharmacies and suppliers; provides security access for pharmacies, hospital emergency rooms, medical practices and others; investigates and responds to queries related to drug information and to pharmacy connections.
  • Reviewing and resolving pharmacy banking requests and issues.
• Processes prosthetic and orthotic surgical pre-authorization requests including validating information/documentation from providers, accepting or rejecting requests, representing HIBC on the Prosthetics & Orthotics Committee and re-calculating financial information as required; maintains applicant files and releases (or not) personal information to 3rd party requesters.
• Other duties as required.

Required Education and Experience: 

• Diploma in a related field such as administration or Pharmacy Technician Diploma / Certificate.
• Minimum 1-2 years’ experience in a business or public sector environment, handling confidential information and dealing with customer inquiries over the phone.
• An equivalent combination of education and experience may be considered.

Preferred Qualifications:

• Advanced knowledge of PharmaCare policies
• Advanced knowledge of PharmaNet 

Knowledge, Skills, and Abilities:

• Ability to effectively communicate both verbal and written
• Knowledge of principles related to privacy and security of personal information
• Demonstrated attention to detail 
• Ability to operate standard office equipment 

Behavioural Competencies:

• Collaborative: Works well with others both on the team and cross-functionally to achieve individual, team, department, or organizational goals. Values diverse input and working with others as a way to achieve the best output possible.
• Communicative:  Genuinely and intentionally communicates. Relays key messages effectively, targeted to specific audiences. Identifies others' communication styles and perspectives, adjusting language and approach accordingly. Employs active listening to understand, rather than reply. Asks for, integrates, and values feedback from team, peers, and leaders.
• Customer Focus:  Takes time to analyze and understand the needs of both internal and external customers. Asks for feedback and incorporates into products and services. Ensures the customer experience is a key requirement in the design and development of all products and services.
• Emotionally Intelligent:  Demonstrates self-awareness in identifying their emotions, understanding triggers, and choosing their behavior. Recognizes when their own biases may be impacting their decisions. Seeks to understand and empathize with others’ emotions, needs, and perspectives to guide their interactions.
• Decision Making and Problem Solving: Simplifies complex problems by using critical thinking to evaluate problems, gathering information, incorporating multiple perspectives, understanding causes, and identifying best-possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. Adopts an audience-centric approach, understanding the needs of the audience and incorporating them, as appropriate, into the decision.

What's in it for you?

We offer a robust health & dental benefits plan, with flexible options that will meet you and your family's needs. We also offer a Defined Benefit Pension Plan (PSPP), for all eligible employees, as well as various generous paid leaves. 

We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender or gender identity, sexual orientation, religion, ability, education level, parental status, or socioeconomic status. 
 
PBC Solutions is an equal opportunity employer and welcomes applications from all qualified candidates.  

To request an accommodation in completing this application, pre-employment testing, interviewing or otherwise participating in the employee selection process, please direct your inquiries to hr@pbcsolutions.ca 

Does this opportunity resonate with you?   
Are you seeking a work environment that will challenge you, provide stretch opportunities, and support your success and growth? Then you've found your ideal work environment - Apply today please! We'd love to talk with you to explore this opportunity further with you. 

Please note, if selected for this opportunity, you will be required to undergo a background check in accordance with PBC Solutions policies. 

We sincerely thank all candidates for their interest, however only those selected to continue in the recruitment process will be contacted. 
 
Please apply by June 30, 2026 by 4:00 PM PST. An eligibility list may be established for this position.